WHAT I LEARNED FROM CX?
A unique collection that brings together perspectives on one of the most vital topics in business today: customer experience (CX). You'll find a selection of thoughtful posts, accompanied by insightful commentary from CX professionals and enthusiasts, as well as contributions from renowned voices on the global stage!
NICE TO MEET YOU,
I'M BRUNO.
A national and international leader in Customer Experience (CX). Founder of the Amigos do CX community, I serve as an international judge and co-author of the international book Customer Experience 2. Recognized for my expertise, I was named one of the top 5 and top 7 most influential CX professionals by the British magazine Customer Experience Magazine in 2022 and 2023, respectively. I was also named one of the Top 50 most influential CX professionals by the international portal CX Network in 2024. My mission is to inspire and assist professionals and companies in achieving excellence in their CX practices.
BASED ON REAL EXPERIENCES
AND PRACTICAL LEARNINGS:
READY TO TRANSFORM YOUR VISION INTO CUSTOMER EXPERIENCE?
The ideas compiled here will inspire you to reflect, innovate, and implement practices that transform the CX program
in your company. Download the ebooks, participate in the discussions, and stay ahead of the curve.
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